Frequently asked questions

We track your flight using the flight number from your booking. We adjust your pickup time to match when your flight lands.

Your driver waits for up to 60 minutes after you land at no extra charge. Your agreed transfer price stays the same when your flight arrives late.

Yes. The price you agree is the price you pay — per vehicle, not per person. Motorway tolls, the Italian border, luggage, golf and ski bags are all included. There is no meter and no surge pricing.

Inside the arrivals hall of your terminal, at the exit from baggage reclaim, holding a sign with your name. A private-hire car cannot wait at the kerb at Nice, so the driver parks and walks in. The night before we send you their name, photo, car and plate.

Tell us your flight number and we work it out — the two terminals are 10 minutes apart on the free shuttle and the tram, and standing in the wrong one is the most common way to lose twenty minutes at Nice.

Yes, and it is a regular job. Give us the marina and the berth, or the name of the boat, and whether you are a guest or crew — the guest gates and the crew gates are not the same, and at Port Hercule in show week neither is where you would guess.

Yes, every day. Drop-off anywhere in the Principality. A pickup that begins inside Monaco is subject to Monegasque rules on private hire, so tell us when the return leg starts there and we will arrange it properly rather than improvise at the barrier.

Yes, free. Tell us the children's ages when you book and the correct seats are fitted before we collect you.

Card, bank transfer, or cash to the driver. Business accounts are invoiced monthly. Nothing is charged until your transfer is confirmed.

Free up to 24 hours before pickup. Plans change; we would rather keep the relationship than the deposit.

Those weeks are real and they are quoted by hand. Roads close, drop-off points move and there are simply fewer cars than jobs. Book as early as you have a flight number, and tell us the hotel or the berth rather than the street.

Into the city centre, often yes, and the tram is cheaper than both. We will say so if you ask. What you are buying from us on a seven-kilometre run is a driver already waiting inside with your name and a price that does not move — which matters at midnight with three cases and children, and matters much less on a Tuesday morning with hand luggage.

Each class says what it actually takes: three suitcases in the Business E-Class, six in the V-Class, seven in the XL, twelve in the Sprinter. Those are real capacities rather than optimistic ones.

Golf bags, ski bags and oversized luggage travel free, and we ask you to count them separately from your suitcases when you book. That is not paperwork: two ski bags are the difference between the right car turning up and the wrong one.

Yes. Crew changes, first flights and the early run up to the Alps are ordinary work here, not favours.

One thing worth being plain about, because “fixed price” and “depends on the hour” sound like opposites: the quote you are given already takes account of the hour, the day and the time of year. Once you have agreed it, it does not move — no meter, no surge, and no adjustment afterwards because the traffic was worse than we expected.

Carry your passport or national ID card. The crossing at Ventimiglia is usually waved straight through, but French and Italian police both run checks there, and being the car without documents is a slow way to spend an hour.

Italian motorway tolls and the border crossing are in the price you agreed. Ventimiglia, Sanremo and Genoa are routine runs, not special requests.

Snow tyres go on in November and stay on for the season. The climbs to Isola 2000, Auron and Valberg are mountain roads in winter conditions, however warm it was on the Promenade ninety minutes earlier.

After fresh snow a V-Class 4×4 is worth asking for — ask when you book rather than on the morning, because there are fewer of them than there are V-Classes. Ski bags travel free; count them when you book so the right car comes.

At Cannes-Mandelieu, planeside or in the FBO lounge, as your handler arranges — give us the handler and the tail number and we deal with them directly. It is fifteen minutes from the apron to the Croisette, which is the reason business aviation uses Mandelieu at all.

If you are landing privately at one of the other three airports, send the handler's name with the booking and we will agree the meeting point with them rather than guess it.

Toulon-Hyères, if your flight works from it. Half the drive of the Nice run, and it misses the traffic around the Golfe de Saint-Tropez altogether.

From Nice it is motorway to Le Muy and then the road round the gulf, and that last stretch is the whole story: forty minutes out of season, up to two hours on an August Saturday afternoon. If the timing is impossible we will say so, and offer the Sainte-Maxime crossing instead — twenty minutes across the bay, skipping the queue everyone else is sitting in — rather than quietly sell you the queue.

Call +33 7 70 11 31 12. It is answered.

You are sent your driver's name, photo, car and registration the night before, so you know who you are looking for. At Nice they are inside the arrivals hall at the exit from baggage reclaim, holding a sign — not at the kerb, because a private-hire car cannot wait at the kerb here, so the driver parks and walks in.

If you have come out of the wrong terminal, stay where you are and call. The two are ten minutes apart and it is the most common way to lose twenty minutes at Nice.